Privacy Policy
Last updated: April 2026
1. Introduction
ParkMeUp ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our parking management platform and website at www.parkmeup.co.uk.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and vehicle registration number provided when you create a booking or account.
- Payment Information: Payment card details are processed securely by our third-party payment providers (Stripe, PayPal, Square). We do not store your full card details.
- Usage Data: Information about how you interact with our platform, including IP address, browser type, pages visited, and timestamps.
- Vehicle Data: Number plate information captured via ANPR cameras at venue car parks for the purpose of check-in verification.
- Communications: Records of correspondence if you contact us for support.
3. How We Use Your Information
- To process and manage your parking bookings
- To send booking confirmations, digital passes, and reminders via email and SMS
- To facilitate check-in at venue car parks
- To process payments and issue refunds
- To improve our platform and user experience
- To respond to your enquiries and provide customer support
- To comply with legal obligations
4. Legal Basis for Processing
We process your personal data on the following legal bases under the UK GDPR:
- Contract: Processing necessary to fulfil your booking
- Legitimate Interest: To improve our services and ensure security
- Consent: For marketing communications, which you can opt out of at any time
- Legal Obligation: To comply with applicable laws and regulations
5. Data Sharing
We may share your information with:
- Venue partners: The venue where you have booked parking, for the purpose of managing your visit
- Payment processors: Stripe, PayPal, or Square to process your payments
- Communication providers: To send you emails and SMS notifications
- Law enforcement: Where required by law or to protect our legal rights
We do not sell your personal data to third parties.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, typically for a period of 3 years after your last interaction with us. Payment records may be retained for up to 7 years to comply with financial regulations.
7. Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at hello@parkmeup.co.uk.
8. Cookies
Our website uses essential cookies to ensure proper functionality. We may also use analytics cookies to understand how visitors interact with our site. You can manage cookie preferences through your browser settings.
9. Security
We implement appropriate technical and organisational measures to protect your personal data, including encryption of data in transit and at rest, secure payment processing, and regular security audits.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
ParkMeUp
Email: hello@parkmeup.co.uk
Website: www.parkmeup.co.uk