Frequently Asked Questions

ParkMeUp is the parking management platform used by venues across the UK. When you book event parking on a venue’s parking site, the booking, payment and digital pass are handled by ParkMeUp on that venue’s behalf.

Go to your venue’s parking site (for example, the link on the venue’s website or in their emails), choose the event and the parking option you want, enter your vehicle details and pay online. Bookings are subject to availability and are confirmed once payment succeeds.

No. Each venue has its own parking site with its own events, prices and policies. Visit your venue’s site to book. If you are not sure where that is, check the venue’s own website or contact them directly.

Payment is taken at the time of booking through our secure payment providers. Depending on the venue, this may include card payments and PayPal. ParkMeUp never stores your full card number. Prices are shown inclusive of VAT where applicable.

Your registration links your vehicle to your booking. Some venues use it to check you in automatically with number plate recognition cameras, and attendants can use it to find your booking. Please make sure it is entered correctly.

Once your booking is confirmed, a confirmation and a digital pass with a QR code are sent to the email address and/or phone number you provided. You can add the pass to Apple Wallet or Google Wallet.

Check your spam or junk folder first, and make sure the email address you entered was correct. If it still hasn’t arrived, contact the venue you booked with and they can resend your pass.

Show your digital pass to the attendant on arrival, or give them your vehicle registration. At venues with number plate recognition cameras, you may be checked in automatically as you drive in.

No. The pass on your phone, or saved to your Apple or Google Wallet, is all you need.

Cancellation and refund policies are set by each venue and are shown when you book. Where a refund applies, it is returned to your original payment method, usually within 5 to 10 business days.

If an event is cancelled, your booking will be cancelled and a full refund issued to your original payment method.

Contact the venue you booked with. They manage their own bookings and can help with changes such as an updated vehicle registration.

Online bookings and payments, QR passes with Apple and Google Wallet support, ANPR camera integration, attendant check-in on mobile, email and SMS communications, real-time capacity and revenue reporting, and fully branded parking sites on your own domain.

Request a demo from our homepage or email hello@parkmeup.co.uk and we’ll show you how ParkMeUp can work for your venue.

Each venue’s data is kept separate from every other venue’s, all traffic is encrypted, and card details are handled only by our PCI DSS Level 1 payment providers. Our Trust & Security page has the full details.